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Privacy policy

Last updated on 11/12/2025

Thank you for your interest in our company and your visit to our website.

The protection of your personal data is extremely important to us. We do everything we can to protect your privacy and ensure that you can safely entrust your personal data to us. We always handle personal data in a safe and discreet manner, and appropriate protective measures have been taken to avoid loss, changes, access by unauthorised persons, and/or any other unlawful processing of your personal data.

We want to be transparent about how we process your personal data and what we do with your personal data. You can read more about this in this privacy statement.

This privacy statement applies to all contacts outside the organisation of Allimex. Specifically, it concerns contact persons of suppliers, third parties, customers, and the like. If you fall under one of these categories or if you are merely visiting the Allimex website, this privacy statement is relevant to you.


1. Who are we?

ProMount BV, located at Transportstraat 1B, 3980 Tessenderlo, and registered with the Crossroads Bank for Enterprises under number 1027.874.158, RPR Antwerp, department Hasselt (hereinafter: 'Allimex', or 'we').

You can contact us via the following contact details:



We process your personal data in accordance with the applicable legal provisions for the protection of personal data, including Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter, the ‘GDPR’), and the applicable national implementing legislation.


2. Explanation of some concepts

For the purposes of this privacy statement, ‘personal data’ means any information relating to an identified or identifiable natural person (the ‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. In other words, it is all information on the basis of which a person can be identified. This includes, for example, your name, first name, date of birth, telephone number, and email address, as well as your IP address.

The term ‘processing’ is very broad and covers, among other things, the collection, recording, organisation, storage, updating, alteration, retrieval, consultation, use, dissemination, combination, archiving, and deletion of data.


3. Controller for the processing of your personal data (‘data controller’)

Allimex BV is responsible for the processing of your personal data.

We are, as the GDPR refers to it, the ‘data controller’ of your personal data. This concretely means that Allimex BV, possibly together with others, determines the purpose and means for processing your personal data.

We do not intend to collect personal data from individuals under the age of 16. These young people may not provide us with personal data or give a consent declaration without the permission of the person who holds parental responsibility.


4. What personal data do we process, why, and on what grounds?

In the table below, you will read:

  • Column 1: which categories of personal data we process;
  • Column 2: why we do this (the ‘purposes’); and
  • Column 3: on what legal basis the processing is based; and
  • Column 4: how long we process your personal data.

Each processing activity of your personal data occurs for one or more specific purposes.

In addition, there is always a demonstrable legal basis for each processing. The applicable legal basis, which you will find in the third column ‘legal basis’, has the following meaning:

  • ‘Consent’: you have given consent for the processing of personal data for one or more specific purposes;
  • ‘Contract’: the processing is necessary for the performance of a contract to which you are a party;
  • ‘Legal obligation’: the processing is necessary to comply with a legal obligation to which we, as the data controller, are subject;
  • ‘Legitimate interest’: the processing is necessary for the pursuit of our legitimate interests or those of a third party, except where your interests or fundamental rights and freedoms which require the protection of personal data outweigh those interests.

Categories of personal data

Purposes

Legal basis

Retention period

Identification data (language choice, telephone number, IP address and IMEI code, session data)

To provide you with access to our website

Consent

Until the end of your visit to our website

Identification, contact and login data (surname, first name, middle name (optional), email address, language choice, IP address and IMEI code, username/login name and password)

To register you as a user on our website and to access the webshop ofwww.promountsolar.comand to register you as a customer in our customer database

Consent

As long as your account is registered on our website

Identification and contact details (surname, first name, email address) and information about the location where you wish to use Allimex products

To allow you to use the AlliDraw module and to ensure that it provides you with the most accurate information

Agreement

Until the end of your use of this functionality on our website

Identification and contact details (first name, surname, email address, telephone number), application data (curriculum vitae, additional information)

To allow you to apply for a vacancy that has been published via our website


Consent

Up to four weeks after the end of the application procedure, unless you give consent for us to retain the data for a longer period


Identification and contact details (first name, surname, email address, telephone number), application data (curriculum vitae, additional information)

To allow you to apply spontaneously via the website

Consent

Up to four weeks after the end of the application procedure, unless you give consent for us to retain the data for a longer period

Identification and contact details (surname, first name, email address) and front of identity card (excluding BSN number and image)

Processing your request to exercise your rights

Legitimate interest

As long as necessary to process your request (in the case of legal proceedings: until their conclusion)


Identification and contact details of the contact person (company, position, name, first name, gender, address, mobile or phone number, fax, email address, language preference), IP address and IMEI code

To inform you, as a customer, about new developments in your professional and/or interest area as well as about our services through targeted emails

Consent

Up to two years after you became a customer with us

Identification and contact details (company, first name, surname, email address, mobile or phone number) and your question/message

Responding to your general question or message via the contact form on the websitewww.promountsolar.comor via the email addresses listed there

Legitimate interest

As long as necessary for the processing of your question or message

Identification and contact details (name, first name, address) and payment details

Compliance with legal, regulatory and administrative obligations (e.g. fraud prevention, combating money laundering)

Legal obligation

Applicable limitation period (or in the case of legal proceedings: until their completion)

Identification and contact details (name, first name, address), payment details and invoices

Defence and protection of our rights

Legitimate interest

Applicable limitation period

Identification and details of the contact person (company or institution, position, name, first name, mobile or telephone number, fax, email address, language preference)

Communicating with you in the context of procedures, mediation, negotiation, etc.

Legitimate interest

As long as the procedure or negotiations are ongoing and as long as necessary for evidential purposes

Identification and contact details (name, first name, email address, mobile phone or telephone number) and your availability for the desired training courses

To register you for training courses

Agreement

For as long as you are a customer with us

Identification and contact details (name, first name, email address, telephone number) and the details of your supplier who is also a customer of Allimex

To provide you with an intake document regarding the zero rate for VAT on your purchase of solar panels for a private residence

Agreement

7 years

Identification and contact details (name, phone number, address, type of residence) and the specifications of your order placed with your direct supplier who is a customer of Allimex

To be able to register that your purchase falls under the zero rate for VAT and to keep this accounted for

Agreement

7 years

BAG data about your residence (year of construction, area, purpose of use, location)

To determine the specifications of the goods to be delivered


Agreement

7 years


*When using electronic meetings, we strive to maintain the highest standards in terms of security, technology, and data protection. However, we cannot guarantee a level of confidentiality comparable to that of a personal meeting. We emphasise that no participant has the right to record electronic meetings without prior written consent from all participants. If you prefer to apply specific standards yourself, you can organise a meeting via an online platform of your choice and invite us to it.


5. Cookies and cookie policy

We also use cookies, primarily to continuously optimise and monitor our website and service offerings for the benefit of visitors and users. For more specific information about the cookies we use, you canconsult our cookie statement here.



6. Your privacy rights

To give you more control over the processing of your personal data, you have a number of rights. These rights are described, among other things, in Articles 15 to 22 of the GDPR.

You have the following rights:


I. The right to access the personal data we process about you (Article 15 GDPR)

You have the right to know at any time whether we are processing personal data about you or not. If we are processing it, you have the right to access this personal data and obtain additional information about:

a) the purposes of the processing;

b) the categories of personal data concerned;

c) the recipients or categories of recipients (in particular recipients in third countries);

d) the retention period or, if that is not possible, the criteria used to determine that period;

e) the existence of your privacy rights;

f) the right to lodge a complaint with the supervisory authority;

g) the source of the personal data if we obtain personal data from a third party;

h) the existence of automated decision-making.

If we cannot provide you with access to your personal data (for example, due to legal obligations), we will inform you why this is not possible.

You can also obtain a copy of the processed personal data in an intelligible form free of charge. Please note that we may charge a reasonable fee to cover our administrative costs for any additional copy you request.

II. The right to erasure ("right to be forgotten") (Article 17 GDPR)

In certain cases, you may request that we erase your personal data. Please note that your right to be forgotten is not absolute. We have the right to retain your personal data when this is necessary, among other things, for the performance of a contract, compliance with a legal obligation, or the establishment, exercise, or defence of legal claims. We will provide you with more detailed information in our response to your request.

III. Right to rectification and completion (Article 16 GDPR)

If your personal data is inaccurate, outdated, or incomplete, you may request that we correct these inaccuracies or deficiencies.

IV. Right to data portability (Article 20 GDPR)

You also have the right, under certain conditions, to obtain that we transfer the personal data you have provided to us for the performance of the contract or for which you have given consent, to another data controller. If technically feasible, we will transfer your personal data directly to the new data controller.

V. Right to restriction of processing (Article 18 GDPR)

If any of the following situations apply, you may request that we restrict the processing of your personal data:

a) you contest the accuracy of the personal data (in this case, its use will be restricted for a period that allows us to verify the accuracy of the personal data);

b) the processing of your personal data is unlawful;

c) we no longer need your personal data for the purposes of the original processing, but you need it for the establishment, exercise, or defence of legal claims;

d) until a decision has been made regarding the exercise of your right to object to the processing, you may request that we restrict the use of your personal data.

VI. Right to object (Article 21 GDPR)

You may object to the processing of your personal data on the basis of your particular situation, if this processing is based on our legitimate interests or the performance of a task carried out in the public interest. In that case, we will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing of personal data is related to the establishment, exercise or defence of legal claims.

VII. Right not to be subject to automated decision-making (Article 22 GDPR)

You have the right not to be subject to a decision based solely on automated processing of your personal data that significantly affects you or has legal effects on you and is made without substantial human intervention.

You cannot invoke this right in three situations:

a) if permitted by law (for example, to prevent tax fraud);

b) if the decision is based on the explicit consent of the data subject; or

c) if it is necessary for the entering into or performance of a contract (note that in this case we always assess on a case-by-case basis whether there are less privacy-intrusive methods to enter into or perform the contract).

VIII. Right to withdraw consent (Article 7 GDPR)

When your personal data is processed based on your consent, you may withdraw this consent at any time by means of a simple request.


7. Exercising your rights

To exercise these rights, you can contact us by email at the following address:privacy@allimex.eu.

To verify your identity, we ask you to send us a copy of the front of your identity card.

You can exercise all these rights free of charge, unless your request is clearly unfounded or excessive (for example, due to its repetitive nature). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.

You can exercise all these rights free of charge, unless your request is evidently unfounded or excessive (for example, due to its repetitive nature). In that case, we have the right to charge you a reasonable fee or refuse to comply with your request.


8. Retention of your personal data

We retain your personal data for as long as necessary to achieve the purpose for which it was collected. You should be aware that many (legal) retention periods require the retention of personal data. To the extent that there is no retention obligation, data is systematically deleted once the purpose for which it was collected has been achieved.

In addition, we may retain personal data if you have given us your consent for this (for example, as part of a job application process) or if we need the data for legal proceedings. In the latter case, we must use certain personal data as evidence. For this purpose, we retain certain personal data in accordance with the statutory limitation period, which can be up to thirty years; the usual limitation period for personal legal claims is ten years.


9. Sources of personal data

We process the personal data that you voluntarily provide to us. If additional personal data is required, we will inform you whether or not we are obliged to provide it and what the consequences are if you do not do so. Not providing personal data may result in our inability to deliver our products and services to you.

10. Categories of recipients

We only share your personal data with third parties in accordance with the applicable legal framework, if you have given your consent, if such sharing is necessary for the performance of our services, for example, sharing your personal data with suppliers who assist us in processing your personal data (based on our legitimate interest) or if we are legally obliged to do so (for example, sharing with government authorities, such as supervisory or law enforcement agencies).

In some cases, our employees and staff may be assisted in their work by external service providers. In relation to data protection, agreements have been made with all these service providers to ensure that they manage your personal data in a safe, respectful, and careful manner.

In particular, we may share your personal data with the following categories of recipients:

  • We may use carefully selected third parties to provide services on our behalf or to assist us in providing services to you. For example, we may engage cloud service providers, IT service providers, and other third parties to provide legal, accounting, insurance, auditing, and other professional services;

  • We may share your personal data with government authorities or regulatory bodies at their request to comply with a court order, law, regulation, standard, or legal procedure.


11. Transfer to third countries

We will only transfer your personal data to processors or data controllers in third countries if we are legally authorised to do so. To the extent that such transfers are necessary, we take the necessary steps to ensure that your personal data is highly protected and that all transfers of personal data outside the EEA are lawful. If a transfer takes place to a country outside the EEA for which the European Commission has not determined that it provides an adequate level of protection, that transfer will always be subject to an agreement that meets all the requirements for transfers to third countries, such as the relevant safeguards and the model contract clauses for data protection approved by the European Commission.


12. Security of personal data

The security of your personal data is an important concern for us. We have taken all reasonable and appropriate technical and organisational security measures to protect your personal data as much as possible against accidental or intentional manipulation, loss, destruction, or access by unauthorised persons.

The security of your personal data also depends on you. When we have given you a password (or when you have chosen a password yourself) to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transfer of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website. Any transfer of personal data is at your own risk. We are not responsible for circumventing privacy settings or security measures on the website.


13. Complaints

We do our utmost to protect your personal data. If you have a complaint about the way we process your personal data, you can let us know using the contact details provided at the beginning of this privacy statement, so that we can respond as quickly as possible.

You can also file a complaint with the supervisory authority for data protection. The authority that supervises our organisation is the Data Protection Authority, whose contact details are as follows:

Website:

Contact details:
Data Protection Authority
Drukpersstraat 35, 1000 Brussels

E-mail:contact@apd-gba.be



14. If you have any other questions

You can always contact us by phone, email, or post using the details at the beginning of this privacy statement. We are happy to answer your questions.


15. Changes

To accommodate feedback or to reflect changes in our processing activities, we may update this privacy statement from time to time. We therefore invite you to always consult the latest version of this statement on our website.



Return policy

Customer Responsibility

The customer commits to checking the goods immediately upon receipt. If any functional defects are found, we ask that this be reported immediately on the CMR and acomplaint ticketto be created.*

When can you return?

There are a few conditions that we apply in our return policy:

  • No returns possible 2 weeks after delivery or collection.
  • Custom-made items cannot be returned.
  • Only complete items are accepted, no parts.
  • Items are packaged according to quantities that correspond with the delivery.
  • Items are in their original, undamaged packaging.
  • Items are neither damaged nor used. 
How can you return a product?

  • Create areturn ticket.
  • When returning, please mention your order number or delivery note number.
  • Return costs are the responsibility of the customer.
  • Promount will always carry out a physical and functional inspection.
*For items covered by warranty, the statutory warranty periods apply.

*For assembly materials: lifetime warranty against rust, 25 years factory warranty, 10 years warranty on paint & anodisation.

Complaints Policy

Are you dissatisfied with a product or service provided? We are very sorry to hear that. Although we do everything we can to provide the best possible service and quality, things can sometimes still go wrong.

Customer Responsibility

The customer commits to checking the goods immediately upon receipt.
If functional defects are found, they must be reported immediately.*

How to report a complaint?

  • Create acomplaint ticket.
  • Complaints regarding incorrect delivery/handling must be reported within 14 calendar days.
  • The general deadline for the admissibility of complaints is 14 calendar days.

How is the complaint followed up?

  • We guarantee a response to your complaint within 5 working days of receipt.
  • We investigate the complaint and determine its validity.
  • For valid complaints, you will be contacted and an appropriate solution will be offered.
  • For invalid complaints, you will also receive a response from our after-sales service.

*For items covered by warranty, the statutory warranty periods apply.
*For assembly materials: lifetime warranty against rust, 25 years factory warranty, 10 years warranty on paint & anodisation.

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